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Conditions

COV-i.com / COV-i.shop

 

TERMS OF SERVICE

 

Last changed: January 12th, 2021

 

Welcome to THE E HEALTH MARKETPLACE COV-i.com and COV-i.shop

 

CODEVIRAL - A BRAnD and a branch of STAR-RISER GmbH Business Solutions and / or its affiliates, offer website functionality and other products and services when you use the COV-i.com website (the "Website") or on the Buy the COV-i.shop website, use devices, products or services from CODEVIRAL, use CODEVIRAL mobile applications or use software provided by CODEVIRAL B in one of the above contexts.

 

Please read our privacy policy and our information on cookies to understand how we collect and process your personal information. COV-i.com / COV-i.shop are trade names of CODEVIRAL.

 

PATENT AND TRADEMARK RIGHTS

 

BOTH THE SOFTWARE SOLUTIONS of the e HEALTH marketplace COV-i.COM, COV-i.shop AS WELL AS THE SAP Mobile app COVI e HEALTH ARE PATENTED BY THE GERMAN PATENT AND TRADEMARK OFFICE BY THE PATENT LAW FIRM HANNKE-BITTNER & PARTNER AT THE GERMAN PATENT AND TRADEMARK OFFICE, AS WELL AS THE COVI .

 

TERMS OF USE

 

Please read these conditions carefully before using COV-i.com / COV-i.shop. By using it, you agree to be bound by these terms and conditions.

 

1 ELECTRONIC COMMUNICATION

 

If you use the electronic marketplace COV-i.com / COV-i.shop or send us emails, text messages or other communications from your computer or mobile device, you are communicating with us electronically. We will communicate with you electronically in a number of ways, e.g. B. Via e-mail, text messages, in-app push messages or by publishing electronic messages or other communication on our website or in the context of other services, you consent to all consents, notifications, publications and other communications that we communicate to you electronically insofar as they do not require a written form, unless mandatory statutory provisions require another form of communication.

 

2 RECOMMENDATIONS AND PERSONALIZATION

 

As part of COV-i.com / COV-i.shop, we recommend functions, products and services that may be of interest to you, determine your preferences and personalize your experience with the electronic marketplace COV-i.com / COV- i.shop.

 

3 COPYRIGHT AND DATABASE RIGHTS

 

The entire content contained in the electronic marketplace COV-i.com / COV-i.shop or provided by it, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data collections, is the property of CODEVIRAL or STAR-RISER or from third parties who deliver content or make it available on the website and are protected by international copyright and database law. The entire content of the content contained in an electronic marketplace COV-i.com / COV-i.shop or provided by it is also the exclusive property of CODEVIRAL or STAR-RISER and is protected by German and international copyright law and database law.

You may not systematically extract and / or reuse parts of the electronic marketplace COV-i.com / COV-i.shop without our express written consent. In particular, you may not use any data mining, robots or similar data collection and extraction programs in order to use any essential parts of the electronic marketplace COV-i.com / COV-i. Without the express written consent of COV-i.com / COV-i.shop .shop to be extracted for reuse (regardless of whether it is single or multiple). Furthermore, without the express written consent of COV-i.com / COV-i.shop, you may not create and / or publish your own database that contains essential parts of the electronic marketplace COV-i.com / COV-i.shop (e.g. our prices and product information).

 

4 TRADEMARK AND LABEL RIGHTS

 

Click here for a non-exhaustive list of the trademark and trademark rights of CODEVIRAL or STAR-RISER and COV-i.com / COV-i.shop. In addition, COV-i.com / COV-i.shop provide graphics, logos, headers, button icons, scripts and service names that are included in the electronic marketplace COV-i.com / COV-i.shop or through it are provided, are brand and trademark rights of CODEVIRAL or STAR-RISER. STAR-RISER's trademark and trademark rights may not be used in connection with a product or service that does not belong to STAR-RISER in a way that the possibility exists to cause confusion among customers, or in a way that degrades or discredits STAR-RISER. All other brands and labels that are not owned by STAR-RISER and appear on the electronic marketplace COV-i.com / COV-i.shop are the property of their respective owners.

 

5 PATENTS

 

One or more patents from STAR-RISER are on the electronic marketplace COV-i.com / COV-i.shop

and applicable to functionalities and services that can be accessed via the electronic marketplace COV-i.com / COV-i.shop. Parts of the electronic marketplace COV-i.com / COV-i.shop are operated under the license of one or more patents. Click here for a non-exhaustive list of all applicable STAR-RISER patents and licensed patents.

 

6 LICENSE AND ACCESS

 

Subject to compliance with these Terms of Use and any applicable terms of service and payment of any applicable fees, STAR-RISER and its content providers grant you a limited, simple, non-transferable and non-sublicensable license to access and non-commercial use of the COV electronic marketplace -i.com / COV-i.shop.

 

This license does not include the resale or commercial use of COV-i.com / COV-i.shop services or their contents, the collection and use of product information, descriptions or prices, the derived use of COV-i.com / COV- i.shop services or their content, downloading or copying account information for the benefit of another retailer or the use of data mining, robots or similar data acquisition and extraction programs.

STAR-RISER and its licensors, suppliers, publishers, rights holders or other content providers reserve all rights not expressly granted to you in these Terms of Use or in the Terms of Service. No COV-i.com / COV-i.shop service or any part of it may be reproduced, duplicated, copied, sold, resold or otherwise used for commercial purposes without our express written consent.

You may not use any frame or frame techniques to add brands, logos or other copyrighted information (such as images, text, page layout or form) from STAR-RISER without our express written consent. You may not use any meta tags or other "hidden text" using the name or the brands and symbols of STAR-RISER without our express written consent.

You are expressly prohibited from misusing the COV-i.com / COV-i.shop services. You may only use the COV-i.com / COV-i.shop services to the extent permitted by law. The rights granted by STAR-RISER to use COV-i.com / COV-i.shop services expire if you do not comply with these terms of use or the terms of service.

 

 

7 YOUR ACCOUNT

 

When purchasing, you need a COV-i.shop account in order to be able to use certain COV-i.com / COV-i.shop services, or you must be logged into your COV-i.shop account and use a valid payment method with the account have linked. If there is a problem with charging your chosen payment method, we can charge any other valid payment method linked to your COV-i.shop account.

If you use a COV-i.com / COV-i.shop service, you are responsible for ensuring the confidentiality of your account and password and for restricting access to your computer and mobile devices, and to the extent permitted under applicable law You agree to be responsible for all activities performed through your account or password. You should take all necessary steps to ensure that your password is kept secret and stored securely and you should inform us immediately if you have reason to worry that a third party has learned of your password or that your password is being used without authorization or this is likely. It is your responsibility to ensure that the information you provide to us is correct and complete and that you notify us of any changes to the information you provide. You can view your information in the My Account section of the website. Please read our Help page, About Protecting Your Privacy, for access to your personal information.

 

In the following cases it is forbidden to use COV-i.com / COV-i.shop: (i) in a way that is suitable for the COV-i.com / COV-i.shop service or access to it interrupt, damage or otherwise affect, or (ii) for fraudulent purposes or in connection with a criminal offense or unlawful activity, or (iii) to cause annoyance, inconvenience or fear.

 

 

We reserve the right to withhold services on the website or to close member accounts. This applies in particular in the event that you violate applicable law, contractual agreements or our guidelines.

 

8 REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

 

Visitors are allowed to write reviews, comments and other content, send e-cards and other communications and send suggestions, ideas, comments, questions or other information as long as the content is not illegal, obscene, offensive, threatening, defamatory, invading privacy, are illegal or otherwise violate third parties or are inadmissible and do not consist of or contain software viruses, political campaigns, advertising, chain letters, mass mailings or any form of "spam". You must not use a false email address, impersonate any other person or company, or otherwise mislead as to the origin of a debit or credit card or other content. We reserve the right (we assume, however, in the absence of sufficient notification - no obligation) to remove or edit this content. If you are of the opinion that your intellectual property rights are infringed by an article or information in a COV-i.com / COV-i.shop service, please notify us by email.

If you provide customer reviews, comments, questions or answers, or other content that you have made available for display on the Amazon website (for example, images, videos, or audio material, collectively referred to as "Content"), you grant COV-i.com / COV-i.shop: (a) the non-exclusive, free of charge right to use, reproduce, publish, provide and change this content worldwide in all media, including the right to sub-license to third parties; and (b) the right to use the name you submit in connection with this content. This provision does not transfer moral rights.

You can delete your content from the public view, or, if this functionality is offered, change your settings so that only people specified by you have access to your content.

You guarantee that you own or otherwise dispose of all rights to the content that you have written; that, at the time the Content and Materials are made available: (i) the Content and Materials are error-free; and (ii) the use of the content and materials you make available does not violate any applicable conditions and guidelines of COV-i.com / COV-i.shop and does not cause harm to any person or company (including that the content or materials are not defamatory). You agree to indemnify COV-i.com / COV-i.shop (STAR-RISER) from all third-party claims that are asserted against COV-i.com / COV-i.shop (STAR-RISER) and from or arise in connection with the content or materials that you have made available, except to the extent that liability arises from COV-i.com / COV-i.shop (STAR-RISER) failure to remove the content appropriately, as soon as COV-i.com / COV-i.shop (STAR-RISER) was informed of the illegality.

 

9 CLAIMS FROM INTANGIBLE RIGHTS

 

COV-i.com / COV-i.shop (STAR-RISER) respects the intellectual property rights of third parties. If you are of the opinion that your intellectual property rights have been used in a way that gives rise to fear of infringement, please follow our request for notification by email to info@star-riser.com.

 

10 TERMS OF USE FOR COV-i.com / COV-i.shop SOFTWARE

In addition to these Terms of Use, software (including all updates and upgrades and any related documentation) that we make available to you from time to time for your use in connection with the COV-i.com / COV-i.shop services (the " COV-i.com / COV-i.shop Software"), the available software usage conditions.

 

11 OTHER COMPANIES

 

Persons other than COV-i.com / COV-i.shop (STAR-RISER) operate shops, provide services or sell assortments on this website. We also provide links to the websites of affiliated companies and certain other companies. We are not responsible for an investigation and evaluation of these offers or pages and we do not guarantee the offers of these companies or individuals or the content on their websites. COV-i.com / COV-i.shop (STAR-RISER) assumes no responsibility or liability for the actions, products and content of any of these or any third party. You will be informed if a third person is involved in your business process and we may share your information regarding this business process with this third person. You should read their privacy statements and other terms of use carefully.

 

12 CODEVIRALS 'ROLE

 

COV-i.com / COV-i.shop (STAR-RISER) allows third-party providers to list and sell their products on the website. This can be seen on the respective product detail page. Even if COV-i.com / COV-i.shop enables transactions on the COV-i.com / COV-i.shop Marketplace, COV-i.com / COV-i.shop (STAR-RISER) is neither the buyer nor the seller of this third party item. COV-i.com / COV-i.shop offers buyers and sellers the opportunity to negotiate and complete transactions. Thus, the contract that comes about when the sale of these third-party items is concluded is exclusively between the buyer and the seller. COV-i.com / COV-i.shop (STAR-RISER) is not a contractual partner and therefore accepts no responsibility for this contract. COV-i.com / COV-i.shop (STAR-RISER) is also not the representative of the seller. The seller is responsible for the sale of the products, any complaints from the buyer and all other matters arising from the contract between the buyer and seller. Since COV-i.com / COV-i.shop (STAR-RISER) wants to provide the buyer with a safe shopping experience, COV-i.com / COV-i.shop offers a guarantee in addition to statutory or contractual rights.

 

13 OUR LIABILITY

 

We always strive to ensure that the COV-i.com / COV-i.shop services are available without interruptions and that transmissions are error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to COV-i.com / COV-i.shop Services may occasionally be interrupted or restricted in order to enable repairs, maintenance or the introduction of new facilities or services. We try to limit the frequency and duration of any such temporary interruption or restriction.

COV-i.com / COV-i.shop (STAR-RISER) has unlimited liability insofar as the cause of the damage is due to an intentional or grossly negligent breach of duty by COV-i.com / COV-i.shop (STAR-RISER) or a legal representative or vicarious agents of COV-i.com / COV-i.shop (STAR-RISER).

Furthermore, COV-i.com / COV-i.shop (STAR-RISER) is liable for the slightly negligent breach of essential obligations. Obligations are essential, the breach of which endangers the achievement of the purpose of the contract or the fulfillment of which enables the proper execution of the contract in the first place and which you regularly trust to be observed. In this case, however , COV-i.com / COV-i.shop (STAR-RISER) is only liable for the foreseeable, contract-typical damage. COV-i.com / COV-i.shop (STAR-RISER) is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after assuming a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

As far as the liability of COV-i.com / COV-i.shop (STAR-RISER) is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

 

14 APPLICABLE LAW

German law applies to the exclusion of the UN Sales Convention (CISG) and the conflict of laws. The non-exclusive jurisdiction of the courts of Munich is agreed. If you are a consumer with habitual residence in the EU, you also enjoy the protection of the mandatory provisions of the law of your country of residence. You can submit claims in connection with these terms of use, which result from consumer protection standards, either in Germany or in the EU member state in which you live. The European Commission provides a platform for online dispute resolution , which you can find at https://ec.europa.eu/consumers/odr/ [external link]. We prefer to clarify your concerns directly with you and therefore do not take part in consumer arbitration proceedings. If you have any questions or problems, please contact us directly by email at info@star-riser.com.

 

15 CHANGES TO SERVICES OR CHANGES TO THE TERMS OF USE

 

They are subject to the general terms and conditions, contractual terms and conditions and terms of use in force at the time you use the COV-i.com / COV-i.shop services. If you are the owner of a customer account and provided that you are not unreasonably disadvantaged by the change, we are entitled to change the general terms and conditions, contractual terms and conditions of use, rules and conditions of service, in whole or in part, at any time for the following reasons: regulatory reasons; for safety reasons; to further develop or optimize existing features of the services and to add additional features; to take account of technical progress and to make technical adjustments and to ensure the future functionality of the services. If we make changes, we will notify you of this within a reasonable period and inform you of your rights. You have the option to close your customer account at any time. If a change is found to be invalid, void or unenforceable for any reason, this shall not affect the validity and enforceability of the remaining changes or conditions. Notwithstanding this, we reserve the right to make changes to the COV-i.com / COV-i.shop services at any time.

 

16 NO WAIVER

 

If you violate these terms of use and we do not take action against this, we are still entitled to exercise our rights on any other occasion in which you violate these terms of use.

 

17 MINORS

 

We do not offer products for sale to minors. Our products for children can only be purchased by adults. If you are under 18, you may only use COV-i.com / COV-i.shop services with the cooperation of a parent or legal guardian.

 

18 OUR CONTACT INFORMATION

This website is operated by STAR-RISER.

 

19 NOTIFICATION AND PROCEDURE TO COV-i.com / COV-i.shop FOR NOTIFICATION OF LEGAL INFRINGEMENT.

 

If you believe that your intellectual property right has been infringed, please email your complaint to info@star-riser.com . You can use this form to notify us of all kinds of intellectual property claims, including copyright, trademark, design and patent claims.

After receiving the complaint, we can take certain measures, including removing information or articles and, if appropriate, terminating infringements in the event of repeated violations. All of these actions are performed without any acknowledgment of liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. In particular, we reserve the right to forward the complaint to those parties who are accused of violating the law. You agree to indemnify COV-i.com / COV-i.shop (STAR-RISER) from all third-party claims that are asserted against STAR-RISER and that arise from or in connection with the filing of a complaint.

 

Note on third-party entries: Please note that third-party entries on COV-i.com / COV-i.shop are only saved or hosted and only published at the discretion of the third-party provider. You can contact third party vendors through the Seller Information page; this page can be reached from every product offer of the respective third party provider.

 

Important note: Providing false, misleading or incorrect information in a notification form to COV-i.com / COV-i.shop can lead to civil or criminal liability. You should contact a legal advisor if you have any questions.

 

ADDITIONAL TERMS OF USE FOR COV-i.com / COV-i.shop SOFTWARE

 

Use of the COV-i.com / COV-i.shop software.

 

You may only use the COV-i.com / COV-i.shop software to enable the use of a COV-i.com / COV-i.shop service provided by COV-i.com / COV-i.shop , and only to the extent permitted by the Terms of Use, these Software Terms of Use and the Terms of Service. You may not incorporate any parts of the COV-i.com / COV-i.shop software into your own computer programs or compile them in connection with your own computer programs, transfer them for use with another service, or sell, rent, lend, distribute or sublicense or otherwise transfer any rights to the COV-i.com / COV-i.shop software or parts thereof. You may not use the COV-i.com / COV-i.shop software for illegal purposes. We may stop providing Amazon software at any time and terminate your rights to use Amazon software. Your right to use COV-i.com / COV-i.shop software ends automatically without a corresponding termination being required if you do not comply with these software usage conditions, the terms of use or other service conditions. Additional third party software usage conditions that are contained in certain COV-i.com / COV-i.shop software or are distributed with it and are named in the associated documentation can also be applied to the COV-i.com / COV-i.shop software (or to software that is incorporated in the COV-i.com / COV-i.shop software) apply and have priority over the use of such software in the event of contradictions with these terms of use. Any software used in a COV-i.com / COV-i.shop service is the property of COV-i.com / COV-i.shop (STAR-RISER) or its licensors and is protected by German and international copyright law.

 

Use of Third Party Services. If you use COV-i.com / COV-i.shop software, you may also use the services of one or more third parties, such as a network provider or a mobile phone provider. Your use of such third party services may be subject to separate rules, terms and conditions and fee obligations of those third party providers.

No reverse engineering. Unless expressly permitted by applicable mandatory law, it is forbidden to request, support or authorize others to copy, change, retranslate , decompile or disassemble COV-i.com / COV-i.shop software or parts thereof or otherwise falsify or create derivative works therefrom.

 

Updates. In order to keep COV-i.com / COV-i.shop software up to date, we are allowed to offer automatic or manual updates at any time and without prior notice.

 

TERMS OF SALE

 

1 SCOPE OF APPLICATION

 

These conditions of sale regulate the sale of products by COV-i.com / COV-i.shop (STAR-RISER).

We offer you a wide range of COV-i.com / COV-i.shop services.

Please read these conditions carefully before placing an order at COV-i.com / COV-i.shop. By placing an order at COV-i.com / COV-i.shop, you agree to the application of these conditions of sale to your order.

 

2 CONCLUSION OF CONTRACT

 

Your order represents an offer to COV-i.com / COV-i.shop to conclude a purchase contract. When you place an order at COV-i.com / COV-i.shop, we will send you a message indicating receipt Your order is confirmed with us and lists its details (order confirmation). If you use certain COV-i.com / COV-i.shop services, the order confirmation can be sent via your message center in your customer account. This order confirmation does not represent an acceptance of your offer, but is only intended to inform you that we have received your order. A purchase contract is only concluded when we send the ordered product to you and confirm the shipment to you with a second e-mail or a message in your message center in your customer account (shipping confirmation). If your order is sent in more than one package, you may receive a separate shipping confirmation for each package. In this case, a separate sales contract is concluded between us for the products listed in the respective shipping confirmation for each shipping confirmation. The contractual partner is STAR-RISER. Regardless of your right of cancellation under section 3, you can cancel your order for a product at any time free of charge before sending the associated shipping confirmation.

 

You agree that you will receive invoices electronically. Electronic invoices are made available to you in PDF format in the My Account area of ​​the website. For each delivery, we will inform you in the shipping confirmation whether an electronic invoice is available. For more information about electronic invoices and instructions on how to get a paper copy of the invoice, please visit our help pages.

Please note that we mainly sell all products in large quantities. This relates both to the number of products ordered in one order and to placing multiple orders for the same product.

 

3 RIGHT OF WITHDRAWAL UP TO 14 DAYS, EXCLUSION OF THE RIGHT OF WITHDRAWAL, OUR VOLUNTARY RETURN GUARANTEE AND STATUTORY WARRANTY RIGHT

 

RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to terminate this contract within 14 days from the day on which you or a third party named by you who is not the carrier, the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a single Order or the delivery of goods in several partial shipments or pieces) or from the date of the conclusion of the contract without giving reasons.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. Please send your revocation to:

 

STAR-RISER GmbH Business Solutions

 

BUSINESS ADDRESS:

Maximilianstrasse 2

80539 Munich

GERMANY

 

E-mail: info@star-riser.com

 

Tel: +49 89 2050085517

Fax: +49 89 205008150

 

COMPANY HEADQUARTERS:

Parkstrasse 3

82319 Starnberg

GERMANY

 

Tel: +49 8151 4467968

 

You can fill out and submit your declaration electronically using the explanations and forms available in our online return center. You can contact us by e-mail and info@star-riser.com. If you use our online return center, we will immediately send you a confirmation (e.g. by email) that we have received such a cancellation.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired and for you to have sent the goods back via our online return center within the deadline defined below.

For additional information regarding the range, the content and explanations for exercising, please contact our customer service.

 

Consequences of the withdrawal:

If you withdraw from this contract, we will reimburse you for all payments for the purchased goods that we have received from you, and we will reimburse you for the cost of the cheapest standard delivery offered by us. This repayment will be made immediately and at the latest, subject to the situations mentioned below, within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. In no case will we charge you any fees for repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract via our online return center. The deadline is met if you send the goods before the period of fourteen days has expired. You have to bear the regular costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration or a payment at a higher price for the goods at the time of cancellation have made the contractually agreed partial payment. Otherwise, the return is free of charge. Items that cannot be sent by parcel will be picked up from you.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not exist or expires in the case of the following contracts: For the delivery of goods that are not suitable for return for reasons of health or hygiene and whose seal was removed after delivery or which, due to their nature, are inseparably mixed with other goods after delivery were;

 

END OF REVOCATION

 

LEGAL WARRANTY RIGHT:

In addition to your 14-day return guarantee, customers in the European Union have warranty rights for a period of one year from the delivery of the goods and can request the repair or replacement of the products purchased on COV-i.com / COV-i.shop, if these prove to be deficient or not as described. If the goods cannot be repaired or replaced within a reasonable time or without difficulty, you can request a refund or a reduction in the purchase price.

 

For additional information on the terms and conditions, please refer to our return policy.

 

4 PRICES

 

All prices include the applicable VAT.

Despite our best efforts, a small number of the products in our catalog may be incorrectly priced. We check prices when we process your order and before we charge payment. If a product is priced incorrectly and the correct price is higher than the price on the website, we will contact you prior to shipping the goods to ask you whether you want to buy the product at the correct price or to cancel the order. If the correct price of a product is lower than the price quoted by us, we will charge the lower amount and send the product to you.

 

5 PAYMENT, RESERVATION OF TITLE, DIRECT DEBIT, PURCHASE ON INVOICE

 

The customer can pay the purchase price by invoice (subject to the conditions set out in this section 5), credit card or direct debit.

Each product delivered remains the property of STAR-RISER or its partner company until full payment has been made

 

Payment by direct debit:

In the case of a return debit for which the customer is responsible, STAR-RISER will levy flat-rate damages of 1.4% of the sales price. The customer can prove that the damage did not occur at all or that it is significantly lower than the flat rate.

 

Purchase on invoice:

 

There is a maximum limit for new customers up to which purchase on account is possible. This limit applies to the entire customer account and also takes into account outstanding amounts from previous invoice orders.

Payment on account is only possible for consumers aged 18 and over. The delivery address, the home address and the billing address must be identical. Payment on account is not possible for services that are transmitted online (e.g. software for download) or for the purchase of vouchers. The amount invoiced become due within receiving the bill. STAR-RISER reserves the right not to offer certain methods of payment in individual cases.

When paying on account, plus any shipping costs incurred, a one-time fee of EUR 1.50 including the applicable VAT per delivery will be charged. Before the contract is concluded, the customer will always be informed separately as to whether this fee is due. This fee does not apply to customers who are habitually resident in Austria.

If the invoice amount is not paid by the due date for reasons for which the customer is responsible, STAR-RISER will charge flat-rate compensation of 1.4% of the sales price. The customer can prove that the damage did not occur at all or that it is significantly lower than the flat rate.

 

6 DELIVERY

 

Unless otherwise agreed, delivery will be made to the delivery address specified by the customer. On the website you will find information on the availability of products that are sold by COV-i.com / COV-i.shop (e.g. on the respective product detail page). We would like to point out that all information on availability, shipping or delivery of a product is only approximate information and approximate guide values. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly designated as a binding date in the shipping options for the respective product. If COV-i.com / COV-i.shop (STAR-RISER) determines while processing your order that the products you have ordered are not available, you will be notified separately by e-mail or by message in your message center in your Customer account informed. The legal rights of the customer remain unaffected.

Insofar as delivery to the customer is not possible because the goods delivered do not fit through the front door or the staircase of the customer or because the customer cannot be found at the delivery address specified by him, although the customer has been notified of the delivery time with a reasonable period of time, the customer bears the costs for the unsuccessful delivery.

 

7 INCH

 

If you order products from COV-i.com / COV-i.shop for delivery outside the EU, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional fees for customs clearance are your responsibility; we have no control over these fees. Customs regulations differ greatly from country to country, so you should contact your local customs authority for more information. Please also note that when ordering from COV-i.com / COV-i.shop, you are considered the importer and must comply with all laws and regulations of the country in which you receive the products. The protection of your data is important to us and we would like to make our international customers aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information, please read our customs information .

 

 

8 APPLICABLE LAW

 

German law applies to the exclusion of the UN Sales Convention (CISG) and the conflict of laws. The non-exclusive jurisdiction of the courts of Munich is agreed. This means that you can submit claims in connection with these conditions of sale, which arise from consumer protection standards, either in Germany or in the EU member state in which you live. If you are a consumer with habitual residence in the EU, you also enjoy the protection of the mandatory provisions of the law of your country of residence.

 

9 CHANGES TO THE TERMS OF SALE

 

We reserve the right to make changes to our website, rules and conditions, including these terms of sale, at any time. The terms of sale, contractual conditions and general terms and conditions that are in force at the time of your order apply to your order, unless a change to these conditions is required by law or by official order (in this case they also apply to orders which you have previously made). If any provision in these Conditions of Sale is ineffective, void or unenforceable for any reason, this provision is deemed severable and does not affect the validity and enforceability of the remaining provisions.

 

10 NO WAIVER

 

If you violate these conditions of sale and we do not take action against this, we are still entitled to make use of our rights on any other occasion in which you violate these conditions of sale.

 

11 MINORS

 

We do not offer products for sale to minors. Our products for children can only be purchased by adults. If you are under 18, you may only use COV-i.com / COV-i.shop with the cooperation of a parent or legal guardian.

 

12 OUR CONTACT INFORMATION

 

Our contact information is:

 

 

STAR-RISER GmbH Business Solutions

 

BUSINESS ADDRESS:

Maximilianstrasse 2

80539 Munich

GERMANY

 

E-mail: info@star-riser.com

 

Tel: +49 89 2050085517

Fax: +49 89 205008150

 

COMPANY HEADQUARTERS:

Parkstrasse 3

82319 Starnberg

GERMANY

 

Tel: +49 8151 4467968